30 DAY RETURN POLICY

The policies below, including 30 Day Return Policy, apply to purchases on vanjarob.com only. Each Van Jarob Hardware store has its own customer service and return policies. Please consult your local store for details.

Where to Return:

We recommend that you make returns of online purchases to an Van Jarob retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Van Jarob retail store near you or if you need alternative return instructions, please contact Customer Care at (931) 290-6734.

Funds Returned:

If you do not return the item to an Van Jarob retail store near you, the cost of shipping the item back to Van Jarob will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price (less shipping charges). Additional services such as assembly/delivery fees may not be refunded once these services have been rendered by your local Van Jarob store. Your refund will be issued in the original form of payment. If Van Jarob Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. If the original form of payment is not available, we will credit via gift card. We reserve the right to refuse returns under suspected abuse or fraud.

It may take three to five business days to issue your refund. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution.

Buy One Get Another (BOGA) Returns:

Please note that all BOGA merchandise returns are subject to, and must otherwise qualify for return and refund under, the terms of this Return Policy. For qualifying returns:

• If your transaction receipt does not identify a return value for each BOGA item, you must return all items you purchased or otherwise received in connection with a BOGA offer in order to receive a refund. Your refund will be the purchase price you paid for such items. Partial returns of BOGA items will not be refunded.
• If your transaction receipt identifies a return value for each BOGA item, you may make a partial return. Your refund will be the return value, as identified on the transaction receipt, of the item(s) you return.

How to Return:

You may return most items within 30 days from the original purchase date with original receipt, provided that it is unused, uninstalled, and in its original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly.

Return Exceptions:

Exceptions to the 30 Day Return Policy includes the following:

• Gift Cards cannot be returned for any reason.
• Outdoor Power Equipment (such as generators, tillers, edgers, mowers, string trimmers, blowers, tractors, chainsaws, snow blowers) and Grills & Smokers may be returned within 30 days of the date of purchase, with original receipt, provided that it is unused, uninstalled, and in its original packaging. Outdoor power equipment cannot be returned once fuel or oil has been put in it, even if the equipment has been drained of these materials. If you put fuel or oil in the equipment you will need to contact the manufacturer regarding any product issues. The manufacturer will handle your claim in accordance with the manufacturer’s policies. Authorized service center information can be found in the owner’s manual or contact Customer Service at (931) 290-6734 to obtain location information for service centers. Note that appropriate maintenance and use of your equipment is required to ensure manufacturer’s specified warranty is not voided.
• Clearance items are final sale.
• Hazardous materials and products that use hazardous materials, such as flammable liquids or gasses cannot be returned.
• We reserve the right to limit paint returns at our discretion in the event of suspected fraud or abuse.
• If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward(s) will be forfeited.

If you wish to return a Delivered, Assembled and/or Customized Item:

• Tinted liquid interior or exterior paint is a Customized Item.
• Tinted paint orders placed on vanjarob.com are final and cannot be returned, refunded, or exchanged for a new color. On-screen and printer color representations may vary from actual paint colors, and Van Jarob cannot honor returns or exchanges for digitally misinterpreted colors.
• Delivered, Assembled and/or Customized items should be returned to the same local Van Jarob store from which it was delivered, assembled and/or customized.
• Your local Van Jarob store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned but is not damaged or defective.
• If you received the proper item that was not damaged or defective, you may be charged a $15 pickup fee. You will not be reimbursed for the original delivery fee, if applicable.
• If you wish to return a Delivered, Assembled and/or Customized Item that Van Jarob incorrectly fulfilled (for example, the wrong color, model or item), or if the item is damaged or defective, return the item(s) to the same store from which it was delivered, assembled and/or customized.

Vendor Specific Return Policies:

STIHL Products:

STIHL products MUST be returned to the original store purchased/picked up from. Stores that do not carry STIHL branded products will not be able to accept returns on these items. Please see the Return Exceptions section above for additional information.

Hanover Outdoor Products:

If you wish to return a Hanover Outdoor Product: Issues with Hanover Outdoor products (including broken or missing parts) can be resolved quickly and easily by reaching out to our customer service department. Returns on Hanover Outdoor products are accepted for 30-days from date of receipt; PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. If you are in need of assistance, please contact us at (931) 290-6734 or roberts.v@vanjarob.com.

Little Giant Ladder Systems Products:

Some Little Giant Ladder Systems are fulfilled directly from the vendor and have a different return policy than those fulfilled by Van Jarob. SKUs fulfilled directly from the vendor include 1025734, 1030251, 1030251, 1025733, 1030234, 1030235, 1030250, 1030228, 1025732, 1030252, 1030233, and 1030236. These SKUs have a 30-day return policy on all products. The return must be requested within 30 days of receiving your product. If the return request is placed after more than 30 days, there will be up to a 35% restocking fee. The product will need to be unused and in new condition, packaged securely in a box. You are responsible for all freight charges back to Little Giant. Once the ladder is received and inspected, a full refund of the purchase price minus return shipping charges and any applicable restocking fees will be issued. PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. If you have any questions about warranty or technical support, please contact Little Giant at (931) 290-6734 or roberts.v@vanjarob.com. If you need assistance, please contact Van Jarob here .

Van Jarob Products:

Some Van Jarob items are fulfilled directly from the vendor and have a different return policy than those fulfilled by Van Jarob. SKUs fulfilled directly from the vendor include 4012870, 4012869, 4012869, 4012927, 4012935, 4013330, 4012937, 4012928, 4009511, 4009513, 4012929, 4012933, 4009514, 4009512, 4013578, 4020394, 4014846, 4014847, 4014840, 4014839, 4014838, 4021115, 4021116, 4021106, 4021109, 4021112, 4021110, 4021087, 4021113, 4021111, 4014837, 4014602, 4013766, 4014600, 4014599, 4013716, 4013717, 4013580, 4013577, 4013581, 4013576, 4012942, 4021114, 4021088, 4021102, 4021107, 4021105, 4021108, 4021100, 4013767, 4013768, 4013770, 4013719, and 4013718. Issues with MRCOOL products (including damaged, missing or lost in transit) can be resolved quickly and easily by reaching out to MRCOOL at (931) 290-6734 or roberts.v@vanjarob.com. If you wish to return an item that is not damaged or defective, it may be returned in its original packaging within 30 days of sale. You would be charged up to a restocking fee of 15% and any shipping cost the return requires. PLEASE DO NOT RETURN TO AN ACE HARDWARE STORE. If you have any questions about warranty or technical support, please contact MRCOOL at (931) 290-6734 or roberts.v@vanjarob.com. If you need assistance, please contact Van Jarob here .

RETURN INSTRUCTIONS

Where to Return:

We recommend that you make returns of online purchases to an Van Jarob retail store near you that can issue you a refund (less applicable shipping, handling and other charges). If you do not have an Van Jarob retail store near you or if you need alternative return instructions, please contact Customer Care at (931) 290-6734

How to Return:

You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork, including product instructions or information and your packing slip/receipt, and any parts and accessories. You should also bring a valid photo ID. If it is 30 days from your original purchase date, please contact the manufacturer directly.

RETURN CREDIT

Funds Returned:

If you do not return the item to an Van Jarob retail store near you, the cost of shipping the item back to Van Jarob will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. You will receive a refund of the purchase price and your delivery and/or assembly fee, as applicable. Your refund will be issued in the original form of payment. If Van Jarob Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product. We reserve the right to accept returns unless suspected fraud or abuse.